Terms & Conditions

These General Terms and Conditions have been drawn up in French. Only the French version will be deemed authentic and will prevail in the event of any discrepancy or contradiction between different versions.

Version of 2 June 2025

More to Explore is a simplified private limited liability company (Sàrl-S) governed by Luxembourg law, with its registered office at 5, Place de la Gare, L-1616 LUXEMBOURG, and registered with the Luxembourg Trade and Companies Register, section B, under number 291637.

More to Explore’s purpose is to organise activities that facilitate the discovery of the various regions and points of interest of Luxembourg and the Greater Region. It offers individuals, as well as companies and organisations, the opportunity to take part in unique experiences.

These General Terms and Conditions of Sale (hereinafter the “GTC”) define the conditions under which More to Explore provides services to its Clients.

Before finalising their booking, the Client must read the GTC and accept them without reservation by ticking the box provided for this purpose on the invoice.

1. Definitions

The terms identified by a capital letter have the meaning set out below (whether used in the singular or plural):

Client: a natural person who purchases or wishes to purchase Services, and who confirms that they qualify as a consumer.
Booking: the purchase of one or more Services by a Client.
Service Provider: any natural or legal person who provides a Service to a Client.
Service or Product: a service offered by More to Explore.

2. Purpose

More to Explore specialises in organising customised activities, events and experiences for groups, businesses and individuals. The company offers the following Services: the purchase of tickets, audio guides, a Service with an accompanying guide, bicycle or walking tours, as well as gastronomic, cultural, sporting or festive activities.

3. Legal Capacity

By making one or more Bookings, the Client declares that they are at least eighteen (18) years old and have full legal capacity to make such a Booking.

The Client agrees to assume responsibility for, and the consequences of, any Bookings made on their behalf, including those made by minor members of their household and/or persons over whom the Client exercises parental authority.

4. Conditions for the Performance of Services

Non-application of Directive (EU) 2015/2302: The Services offered are neither a “package travel arrangement” nor a “linked travel arrangement” as defined and governed by Directive (EU) 2015/2302 of the European Parliament and of the Council of 25 November 2015 on package travel and linked travel arrangements, amending Regulation (EC) No 2006/2004 and Directive 2011/83/EU of the European Parliament and of the Council and repealing Council Directive 90/314/EEC; the Services offered do not exceed twenty-four (24) hours and do not include an overnight stay.

The Services offered may include the combination of a transport Service with another service (catering, etc.) or may consist of one or more service-only offerings. All provisions of these GTC shall apply in addition to those of the Service Provider(s), where applicable.

4.1. Catering

More to Explore offers catering services. At the time of booking, the Client must indicate any specific food allergies or intolerances, whether they are vegetarian or vegan, as well as their dietary preferences. This information is collected carefully and forwarded as provided to the restaurateur. Upon receiving the dietary information, the restaurateur undertakes to prepare the meals in accordance with the information provided, in line with the safety obligation of result incumbent upon them.

More to Explore declines all liability in the event of non-compliance with the dietary information transmitted to the restaurateur in the following cases:
(i) if the restaurateur does not take into account the dietary information provided;
(ii) if the Client provides incorrect or incomplete information regarding their allergies or dietary preferences.

To confirm that the information provided by the Client has been properly communicated to the restaurateur, More to Explore keeps proof of this transmission, including the participants’ dietary information and the booking confirmation reflecting this information. These data are retained for a period of three (3) years after the performance of the Service, in order to handle potential claims and provide after-sales service, in accordance with Article 5(e) of the General Data Protection Regulation (“GDPR”).

For any complaint concerning a catering Service, the Client must inform the restaurateur and/or More to Explore on the day of the event so that the circumstances can be verified; otherwise, within forty-eight (48) hours after the event at the latest, by email to info@moretoexplore.lu. After this deadline, the catering Service is considered to be in accordance with the booking.

4.2. Cultural, Sporting or Festive Tours and Experiences

More to Explore offers services consisting of visits to various sites, unique experiences and leisure activities. The Services are available in several languages. Clients may select the language of their choice at the time of booking.

In the case of a tour with an accompanying guide, More to Explore guarantees the quality and expertise of the selected guides. However, More to Explore cannot be held liable for the conduct of the guides or for any errors or omissions in the information provided by the guides during the visits.

5. Compliance with Schedule and Meeting Point

The Client must arrive on the specified day, at the times and meeting point indicated in the booking confirmation. The Client’s absence at the time of pick-up (“no show”), meaning that a booking was made but not honoured, may impede the ability of More to Explore and/or the Service Provider(s) to deliver the Service(s) and may result in cancellation at the Client’s expense.

6. Persons with Reduced Mobility (PRM) or Disabilities

During the booking process, it is the Client’s responsibility to inform More to Explore of their condition and/or that of any other participants who may have reduced mobility or a disability.

7. Lost and Found Items

The Client is responsible for their personal belongings for the entire duration of the Service(s). More to Explore declines all liability in the event of damage, loss or theft of such belongings and cannot be held responsible for any resulting losses, including but not limited to loss of future profits, potential income, or additional expenses or losses incurred as a result of the loss or theft of personal items.

More to Explore will make every reasonable effort to assist the Client in recovering lost item(s). The Client must contact More to Explore immediately in the event of a loss. The return of forgotten or found items may incur delivery and/or shipping costs payable by the recipient.

8. Payment Conditions

8.1. Price Determination

The prices of the Services are set according to the rates in force at the time of the Booking and based on the agreed quote. Prices are indicated in Euros, including all taxes (VAT included). The price only includes what is expressly stated as “INCLUDED” in the offer.

8.2. Deposits and Balance

Where applicable, a deposit of 30% of the initial total amount of the order is required upon signature of the quote, which serves as an order confirmation. The remaining balance, including any changes and/or additions, is payable no later than seven (7) days before the Service.

8.3. Payment Methods

Payments may be made by bank transfer to the account details provided on the invoice.

8.4. Late Payment

Any invoice not paid by its due date will incur a penalty equal to the legal interest rate plus eight (8) percentage points, calculated from the due date indicated on the invoice, as well as a flat fee of forty (40) euros for recovery costs. All amounts owed by the Client become immediately payable without formality, without prejudice to any damages that More to Explore may claim.

More to Explore reserves the right not to allow the Service to be carried out and cannot be held liable for any consequences resulting from the exercise of this right, nor be required to pay any compensation.

9. Exclusion of the Right of Withdrawal

The Client is informed that, although they qualify as a consumer, they do not benefit from a right of withdrawal. Indeed, the law does not provide for a right of withdrawal in the case of distance contracts relating to the provision of leisure activities, where the contract specifies a particular date or period of performance. This applies to all activities offered by More to Explore, including but not limited to: “excursions”, “entry tickets”, “guided tours”, etc.

Consequently, the Service(s) are exclusively subject to the cancellation and modification conditions set out in these GTC and those of the relevant Service Provider(s), where applicable.

10. Modification of the Booking

10.1. Modification by the Client

If, before the scheduled start date of the Service, the Client wishes to modify their Booking — for example, a change in the participants — they must submit their request in writing to: info@moretoexplore.lu.
The modification must be made at least seventy-two (72) hours before the start of the Service and before the confirmation of services requiring a minimum number of participants.
If the modification request is submitted within the required timeframe, More to Explore will issue a modification confirmation.

10.2. Modification by More to Explore

Schedules and prices are not fixed. More to Explore reserves the right to modify previously proposed schedules and prices for valid reasons, particularly when such changes result from decisions made by the competent authorities. If these modifications occur after the Client has made a booking, the Client may either keep the booking and accept the changes or request cancellation and obtain a refund of the price.

If, before the scheduled start date of the Service, More to Explore is forced to modify one of the essential elements of the contract, the Client may either keep the booking and accept the changes or cancel and obtain a refund of the price paid.

If the modification results in a price reduction, the difference will be refunded to the Client. Conversely, any price increase will be covered by More to Explore at no additional cost to the Client.

11. Transfer of the Contract

The Client must inform More to Explore of their intention to transfer the reserved Service(s) by any written means, no later than seven (7) days before the start of the Service(s). The transfer of the contract must be carried out at cost price. The Client must obtain the prior written authorization of More to Explore.

In the event of More to Explore’s express written authorization, both the transferor and the transferee shall be jointly liable to More to Explore for the payment of the remaining balance of the price, as well as any additional costs incurred as a result of the transfer.

12. Cancellation of the Booking

12.1. Cancellation by the Client

Any full or partial cancellation by the Client must be notified in writing, either by registered letter with acknowledgement of receipt to:

More to Explore
5 Place de la Gare,
L-1616 LUXEMBOURG

or by email to: info@moretoexplore.lu.

A cancellation sent directly to the Service Providers will not be considered valid and will remain fully due.

In the event of cancellation of the Booking by the Client, More to Explore will reimburse the Client the amount corresponding to the cancelled services, according to the conditions defined below:

Any request to change the date will be considered with flexibility, depending on partner availability.

Unfavourable weather conditions shall not be considered a valid reason for the Client to cancel the Service.

12.2. Cancellation by More to Explore

If, before the start of the Service, More to Explore cancels the Service, the Client will be informed by any appropriate means. The Client will be refunded as soon as possible using the same payment method they used, unless they accept a substitute Service proposed by More to Explore.

An insufficient number of participants is considered a valid reason for cancellation for certain types of Services. In such cases, More to Explore will refund the Client the full amount corresponding to the sums paid.

13. Force Majeure

A “force majeure event” refers to an event beyond a person’s control which, by its nature, could not have been foreseen by that person or which, if foreseeable, was unavoidable. This includes, without limitation, epidemics or pandemics, failure of energy sources, storms, floods, riots, fires, sabotage, civil unrest, interference by civil or military authorities, declared or undeclared acts of war or armed hostilities, or any other national or international calamity, one or more acts of terrorism, arrests, seizures, restrictions imposed by public authorities or other parties, road blockades, quarantine measures, and strikes not attributable to More to Explore, as well as work stoppages or concerted work interruptions, or any hindrance, risk or obstacle caused by a third party.

More to Explore and the Service Providers cannot be held liable for the non-performance of an obligation under these GTC to the extent that the performance of such obligation is prevented, hindered, obstructed or delayed by a force majeure event.

If a situation arises that More to Explore considers to constitute a case of force majeure, More to Explore and the Service Providers shall notify the Client as soon as possible, specifying:
(i) the nature of the event(s) concerned, their impact on the ability to fulfil their obligations, as well as any supporting documentation demonstrating the existence of the force majeure event; and
(ii) they shall do everything reasonably possible to remove these causes and resume the performance of their obligations as soon as possible.

More to Explore reserves the right to modify the Services if necessary, while endeavouring to maintain the quality and integrity of the Services offered. Any significant modification will be communicated to the Client as soon as possible.

More to Explore also reserves the right to terminate the contract before the start of the Service if exceptional circumstances, for which More to Explore cannot be held responsible, make the performance of the Service impossible. In such a case, the Client is entitled to a refund of the price paid.

In the event of termination due to force majeure, serious danger or impediment, More to Explore is required to ensure the Client’s return to their point of departure.

14. Liability

14.1. Liability of the Client

The Client is responsible for their own behaviour. More to Explore reserves the right to refuse access to services to any person whose behaviour is deemed inappropriate.

The Client is responsible for their personal belongings during the performance of the Service(s). Valuable and fragile items must be handled with due care by the Client. More to Explore declines all liability in the event of loss. In the event of non-compliance with the Service Provider(s)’ conditions by the Client, More to Explore cannot be held responsible for any costs incurred by the Client as a consequence.

14.2. Liability of More to Explore

More to Explore makes no promises regarding the Service Providers’ Products other than those expressly stated in these GTC.

More to Explore’s liability is limited to direct material damage caused to the Client resulting exclusively from a proven fault or breach by More to Explore in the performance of the obligations set out in these GTC. Under no circumstances shall More to Explore be liable for the Client’s non-material or indirect damages.

More to Explore cannot be held responsible for any loss or damage that was not reasonably foreseeable at the time the Client made their Booking or entered into these Conditions, nor for any event reasonably beyond the control of More to Explore.

More to Explore’s liability is in any case limited to the price paid by the Client at the time of booking. This limitation of liability does not apply in cases of gross negligence on its part, bodily injury, or death.

In the event of a breach of these GTC and/or of the Service Provider(s)’ conditions by the Client, More to Explore cannot be held responsible for any costs incurred by the Client as a result.

14.3. Liability of the Service Provider(s)

More to Explore allows Clients to book various activities and services carried out by Service Providers. More to Explore acts exclusively as an intermediary and does not directly provide the services booked by the Client. Each service booked is provided by one or more Service Provider(s). The Service Providers are solely responsible for the performance of the booked services, as well as for complying with applicable laws and contractual obligations.

More to Explore declines all liability in the event of damage, loss, or costs of any kind resulting from or related to the performance of the Services provided by the Service Providers.

More to Explore cannot be held liable in the event of improper performance or non-performance of the services by the Service Providers, nor for any resulting direct or indirect consequences, including but not limited to accidents, injuries, illnesses, loss of property, or other damage that may occur during the performance of the Services.

15. Protection of Personal Data

Personal data is processed by More to Explore, acting as a Joint Controller, in compliance with the applicable data protection legislation, namely the law of 1 August 2018 on the organisation of the National Commission for Data Protection and the General Data Protection Regime, as well as EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the “GDPR”, and any subsequent regulations that may apply.

Personal data is processed by More to Explore for the purposes of communicating with the Client, informing them of service developments, performing the contract between the Client and More to Explore, handling the Client’s requests, ensuring follow-up of the relationship, developing the commercial relationship (“marketing”), managing requests to exercise data protection rights, processing invoicing and payments, and managing potential claims and disputes.

The personal data collected is transmitted to the Service Providers performing the Service booked by the Client. The Service Provider acts as a Joint Controller. The Company and the Service Provider undertake to implement technical and organisational security measures to protect personal data against risks related to the use of information systems.

For any request relating to personal data protection, it is possible to contact More to Explore at:
info@moretoexplore.lu

16. Image Rights

The Client is informed that photos or videos of events may be published on the website and/or social media for the purpose of promoting the Services offered.

The Client must give their on-site contact person (guide, etc.) their consent to be photographed or filmed, on the one hand, and their consent for the publication and distribution of such photos or videos on the Internet, on the other hand. If the Client does not wish to appear, they must notify their contact person of their refusal by written declaration. In such cases, however, the Client may not object to the use of photographs in which they are not identifiable.

Furthermore, any photograph published on the Internet by the Client may be used by More to Explore.

17. General Provisions

Tolerance of a breach of any of the obligations set out in these GTC shall not be interpreted as a waiver of the right to invoke that obligation at a later date against the defaulting party. If any provision of the GTC is annulled in whole or in part, the validity of the remaining provisions shall not be affected. The annulled provision shall be replaced by a valid provision that reflects the spirit of these GTC.

18. Dispute Resolution and Applicable Law

18.1. Dispute Resolution

18.1.1. Claims

Except for the specific timeframe mentioned for catering Services, any claim by a Client relating to a Service provided by More to Explore must be submitted either by registered letter with acknowledgement of receipt to:
5, Place de la Gare, L-1616 Luxembourg,
or by email to: info@moretoexplore.lu,
within one (1) month from the date the Service was carried out.

Notwithstanding mandatory legal provisions, the Client acknowledges and agrees that after this deadline, they are no longer authorised to submit a claim.

More to Explore undertakes to inform the Client of the status of their claim within one (1) month from its receipt, specifying whether the claim has been accepted, rejected, or is still under review. A final response will be provided to the Client within a maximum period of three (3) months from the date the claim was received.

18.1.2. Amicable Resolution

More to Explore undertakes to make every effort to reach an amicable agreement to resolve the dispute.

Furthermore, for any claim concerning the booking, performance or consequences of the Service, duly submitted to More to Explore in accordance with the paragraph above and not resolved amicably, the Client may make free use of the mediation procedure provided for under the Luxembourg Consumer Code (Articles L.421-1 to L.422-9), provided that the claim has been submitted to the consumer mediator:

Service national de la consommation
6, rue du Palais de Justice
L-1841 LUXEMBOURG
info@mediateurconsommation.lu

within one (1) year from the date on which the Client submitted their claim to More to Explore, in accordance with the paragraphs above.

The Client may refer to the European online dispute resolution platform by clicking on the following link:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show

The Client and More to Explore remain free to end the mediation process at any time.

18.1.3. Jurisdiction

Any dispute that is not resolved through the procedure described above falls under the exclusive jurisdiction of the courts of LUXEMBOURG CITY, unless otherwise required by mandatory provisions, regardless of the number of defendants and/or the exercise of rights, including in emergency proceedings or summary or ex parte proceedings.

18.2. Applicable Law

These GTC are governed by and interpreted in accordance with Luxembourg law, subject to the applicability of mandatory national or European rules.